Privacy policy

Notice Regarding Your Personal Information

What?

In the course of our business, we collect information about your identity, the identity of
your family members and financial information.

How?

When you use our services, browse our website or contact us, we collect certain information
about you, for example, when you open a file with our firm.

What for?

To carry out the mandates you entrust to us, to better serve you and answer your questions.

Where?

We are located in Quebec.

Who else?

Suppliers who help us process payments or document some of your transactions will have
access to certain information.

What are your rights?

You have several rights, for example, the right to request access to or correction of this
information by writing to us at:
privacy@patenaude.law

 

Your Consent

When you provide us with personal information after being notified of the foregoing, we assume that
you agree to the treatment of such information as described in this policy. In some cases, we will ask
you to express your agreement through a positive gesture.
You have the right to withdraw your consent at any time, but doing so may prevent us from serving you.

 

Privacy Policy

Last updated: October 3, 2023

At Patenaude Law we understand the importance you attach to protecting your privacy and we are
committed to maintaining the confidentiality of the personal information we collect about you.
This policy applies to you. It describes how we collect, use and disclose your personal information. It also
explains how you can request access to this information or have it corrected, where necessary.

When you provide us with personal information after being notified of the foregoing, we assume that
you agree to the treatment of such information as described in this policy. In some cases, we will ask
you to express your agreement through a positive gesture.

  • What is personal information?

Personal information can, alone or with other information, identify you.

  • How do we collect your personal information?

As a public officer, the notary or lawyer is called upon to collect and use personal information about
you. We collect it either directly from you, from an official database, or from a third party authorized to
provide your information.

  • What personal information do we collect and why?

We only collect the personal information we need to provide our services. Here is the information we
collect and for what purposes:

  1. Information about your identity
    1. Which?
      1. First name
      2. Last name
      3. Mailing address
      4. Identification documents
      5. Email address
    2. What for?
      1. Manage the files entrusted to us
      2. Guarantee the legal security of
        transactions whose authenticity we
        ensure as well as
  2. Financial Information
    1. Which?
      1. Payment method information
      2. Billing address
      3. Transaction history
    2. What for?
      1. Complete your transactions
      2. Process your payment method information, with the help of a thirdparty payment provider
  3. In general
    1. Sometimes we need to use your personal information to:
      1. Comply with our legal and ethical obligations
      2. Prevent cyber threats, fraud and errors
      3. Respond to requests, warrants and orders from courts and other agencies
      4. Protect your rights and interests and ours
      5. Cooperate in legal proceedings or investigations

If we wish to use your personal information for a reason that is incompatible with those described in this
policy, we will obtain your consent before doing so.

  • To whom do we disclose your personal information?

We may disclose your personal information in the following circumstances:

  1. Public services and notarial institutions : 
    1. Keep copies of acts and their metadata as part of electronic registration
    2. Enter your data in central registers (e.g. Register of testamentary
      dispositions, Register of protection mandates, Registre des droits
      personnels et réel mobiliers, Registraire des entreprises du Québec)
  2. Other notaries, lawyers, accountants, paralegals and financial institutions involved in your case
    1. Help us to serve you better and complete your file.
  3. Other recipients
    1. Manage and ensure the continuity of files such as suppliers of case
      management and business intelligence software.
  • We may disclose your personal information in the event of actual or suspected fraud

If fraud is suspected, we may disclose your personal information to the authorities.

  • We may disclose your personal information in certain circumstances

In exceptional cases, we may disclose your personal information without your consent:

    • if we are required by law to do so. For example, if we receive a court order to disclose your
      personal or business information.
    • if it is impossible to obtain your consent and the law allows us to disclose your personal
      information.
    • If our firm were to merge with another corporation, sell all or a portion of its assets to another
      corporation, or if our firm were to be funded, the personal information in its possession may be
      disclosed to the amalgamating corporation, the acquiring company or the lending company, as
      the case may be.
    • as part of a collection process for a debt you owe us.

  • Where is your information located?

Your personal information is currently stored in Canada.

  • How do we protect your personal information?

Measurements

We have implemented physical, administrative and technical safeguards to protect the confidentiality and security of the personal information we hold, including to prevent
unauthorized access.
In addition, when you make a transaction with us, your payment method information is
conveyed by a secure method throughout the transaction processing.

Limiting access

Only authorized and qualified personnel who need access to your personal informationin the course of their duties have access to it. In addition, employee accounts and
server access are subject to two-factor authentication. They are required to complywith the law and the privacy requirements of our study. They must carry out the
processing of this information only for the purposes mentioned above.

Warning

Although we take security measures to prevent unauthorized access to your personal information, no security measures are absolute or fully guaranteed. If you have reason
to believe that your interaction with us is no longer secure (for example, if you believe that the security of the information you have provided to us has been compromised),
please contact us immediately at the address provided in the “How to Contact Us? ”

  • How long do we keep your personal information?

We will retain your personal information only for as long as necessary to fulfill the purposes described in this policy, to comply with our legal and ethical obligations,
resolve disputes and enter into agreements with our clients, all in accordance with the rules of our records retention schedule. Thereafter, personal information will be
destroyed in a secure and confidential manner.
Subject to what the law provides, you may at any time request the correction or deletion of inaccurate or outdated information.

  • What are your rights with respect to your personal information?

Access, rectification and deletion

You can access personal information about yourself and in the possession of our study. You can request a correction or update of these if necessary.
You may also request the deletion of outdated or unjustified information, or provide written comments, subject to our legal obligations.

Withdrawing your consent

You may withdraw your consent for our study to use or disclose your personal information at any time.
You should be aware that withdrawing your consent to the use or disclosure of your personal information or some of it may result, in some cases, in the impossibility for our study to carry
out a transaction, a return, or to provide you with one or more services.

 

To exercise your rights, write to us at privacy@patenaude.law (see the “How to Contact Us” section for other options). You can access personal information about yourself and in the possession of our study. You can also request a correction or update if necessary.
To learn more about your rights under Quebec laws that protect your privacy, visit the following links: Quebec.

  • How to contact us?

If you have any questions about the protection of your personal information, please contact the Privacy Officer by email at privacy@patenaude.law or at the following address:

Privacy Officer
Patenaude Law
500 St-Jacques Street, Suite 410
Montreal, Quebec, H2Y 1S1
514 289-8237

  • Can we update this Privacy Policy?

As privacy concerns, business practices and the law are constantly evolving, we may need to amend this policy. If we make material changes, we will announce them by posting a notice of updates to the Privacy Policy and by any means that are appropriate to reach the individuals concerned.
If our Privacy Policy has changed, the most recent version will apply to you.